Responsible Gaming Policy

1. Our Commitment

We are committed to providing an enjoyable experience while promoting responsible gaming. Gaming should be treated as entertainment—not as a way to make money or solve financial problems. We encourage you to play within your means, take breaks, and seek help if gaming stops being fun.

This policy explains the tools and resources we provide to help you stay in control, as well as our practices for protecting minors and supporting players who may be at risk.

2. Eligibility and Age Requirements

Our services are not intended for anyone under the age of 18, or under the legal gaming/betting age in their jurisdiction (whichever is higher). We take reasonable steps to prevent access by minors, including account verification measures where required or appropriate.

If you believe a minor has accessed our services, please contact support immediately so we can investigate and take action.

3. Know the Risks

Gaming/betting involves risk. Outcomes are uncertain, and you may lose money. No system, strategy, or tool (including analytics or AI-driven insights) can guarantee results. Past performance does not guarantee future outcomes.

• Only play with money you can afford to lose.
• Do not chase losses.
• Set a budget and stick to it.
• Avoid playing when stressed, upset, or under the influence.
• Take regular breaks and balance gaming with other activities.

4. Tools to Help You Stay in Control

We support responsible play by offering (or working toward offering) account controls that help you manage time and spending. Depending on product availability and jurisdiction, these may include:

• Deposit / Spending Limits: Set daily, weekly, or monthly limits.
• Loss Limits: Cap losses over a defined time period.
• Wager Limits: Limit the maximum amount per entry/wager.
• Session Time Limits: Set limits on how long you can stay logged in.
• Reality Checks: Optional reminders about time spent and activity.
• Cooling-Off Periods: Temporarily lock your account for a set period.
• Self-Exclusion: Longer-term account restriction upon request.

If you need help enabling any available tools, please contact support through our website contact form.

5. Self-Exclusion and Cooling-Off

If you feel you are losing control, we encourage you to take a break. You may request a cooling-off period (temporary restriction) or self-exclusion (longer-term restriction). During an active restriction, you may be prevented from placing wagers/entries and may lose access to certain account features.

Requests can be made via customer support. We may ask you to verify your identity before applying restrictions to help protect your account.

6. Recognizing Problem Gaming

Problem gaming can affect anyone. Consider seeking support if you notice any of the following:

• Spending more time or money than intended
• Chasing losses or increasing stakes to “get even”
• Hiding gaming activity from friends or family
• Borrowing money or selling things to fund play
• Neglecting work, relationships, or responsibilities
• Feeling anxious, depressed, or irritable when not playing

If any of these resonate, consider using limits, taking a break, or requesting self-exclusion.

7. Getting Help and Support Resources

If you or someone you know may be experiencing problem gaming, support is available. In the United States, you can contact the National Problem Gambling Helpline at 1-800-GAMBLER or visit their website for chat and additional resources.

If you are outside the U.S., please seek local resources in your country/region. If you tell us where you are located, we can point you to appropriate public support organizations.

8. Protection of Minors and Vulnerable Persons

We do not allow minors to use our services. We also encourage users to take steps to prevent underage access on shared devices, such as:

• Keeping login credentials private
• Using device-level parental controls
• Logging out after each session
• Restricting access to payment methods

9. Marketing and Communications

We aim to market responsibly. We do not intentionally target minors and we strive to avoid messaging that depicts gaming as a guaranteed path to financial success. If you no longer want promotional communications, you can opt out using the unsubscribe link (where available) or through your account settings.

10. Data, Monitoring, and Interventions

To promote a safe experience and comply with legal obligations, we may monitor accounts for fraud, misuse, or indicators of risky behavior (for example, unusual spending patterns or repeated failed deposits). Where appropriate, we may:

• Provide responsible gaming messages or prompts
• Suggest using limits or taking a break
• Restrict certain features to protect users and the platform
• Request additional verification for safety and compliance

We handle personal data in accordance with our Privacy Policy.

11. Financial Controls

We encourage responsible financial habits. Consider using bank-level tools to set spending controls where available. If you experience payment issues or believe your payment method is being misused, contact your financial institution and notify our support team.

12. Policy Updates

We may update this Responsible Gaming Policy from time to time. We will post updates on our website and revise the “Last updated” date above. Material changes may be communicated through additional notices as required.

13. Contact Us

If you have questions about responsible gaming tools, want to request a break/self-exclusion, or need help finding support resources, please contact us through our website contact form or customer support channels.